The Order Process
Please read before making a purchase
Make sure you have your opticians prescription ready when you order. You will be asked for these details when you place your order.
You can order multiple glasses. We will use the prescription details on the order page, so it is important to to make sure these are correct. Glasses are custom made and we are unable to refund if you have entered incorrect details. We will send you a confirmation email before the glasses are made. We may contact you for further details or if the prescription is non-standard or need clarity on your order.
The following explains the process in full.
1 ) Pick Your frames
We offer a large selection of frames. Pick a style you like. The product page also asks you for your lens type and lens quality. The price will change depending on your need.
2) Select the lens type
Lenses are made depending on your prescription and your needs. Your optician would have suggested the type of glasses at your last visit. If you are unsure, please contact us with your prescription details and we can offer a suggestion.
We offer the following selection.
Reading. These are glasses if you are unable to see things close up. Ideal for reading or close up work.
Distance. These are glasses if you are unable to see things at a distance. Ideal for driving.
Occupational. These are glasses which are generally for close up to arm length work (for example computer use) You may find reading glasses on their own are not suitable for computer work.
Varifocal. These are glasses which have a varying focal range from distance at the top of the lens, to close up at the bottom of the lens. This reduces the need for multiple glasses, but you need to get used to shifting you head depending on what you are looking at.
3) Select the quality of the lens
Lens quality depends on usage. We have a selection of different lens types. The price will vary with the quality.
Standard lens have no lens coatings on.
Bronze has anti scratch and is the minimum recommended for durability.
Silver has anti scratch and anti reflection and are a recommended minimum for computer use, driving and varifocals.
Gold has anti scratch, anti reflection, anti UV and are thinner than the previous options.
4) Add to basket
Add the frame to your basket. If you want more than one pair of glasses (for example a varifocal for everyday use and a reading pair for close up work) then browse the selection and pick another pair. You can review your basket and remove items before you checkout.
5) Checkout
The checkout will ask you a number of questions in order to complete your order. The sections are:
Customer Details - This is the person who is ordering and the location to send the glasses to. A phone number and email are required to verify any issues with the order.
Frame Details - This is the measurements of your glasses. The values can be read from an existing pair. See Selecting Lenses (opens in a new window) for the breakdown and how to get your current measurements.
Prescription Details - These are the details we need in order to make your glasses. There are a lot of numbers, but you should have these from your last eye test at the optician. There are separate values for the left and right eyes. Make sure you copy the values correctly. We need all the values - but you will probably only have some of the values on your prescription. Enter a zero (0) for values that do not apply. This is to make sure you have copied all the values from your prescription correctly and to reduce mistakes.
Delivery Details - This is where the glasses will be sent to.
Please check the order details carefully before proceeding to the payment screen.
You will be sent an email with your order. Contact us if you have made a mistake or need to make a change.
6) Paying for your order
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Contact
If you wish to enquire what is best for you, please email and ask. We are happy to help you pick the best choice for your prescription.
123-456-7890